FAQ

In most cases, you don't need to add additional water to your bouquet in a box. Our arrangements are designed to retain moisture effectively to ensure the longevity of the flowers. However, in some cases, you will need to add water to keep your bouquet looking fresh. If this is necessary, we will include specific instructions along with your flower delivery. Please follow these instructions carefully to maintain the beauty and vitality of your flowers. For any further questions, feel free to contact us.

To ensure your flower bouquets from GlossierG stay fresh for as long as possible, follow these essential tips: - Keep the flowers out of the hot sun or direct sunlight; exposure to intense light can cause them to wilt quickly. - Avoid placing the bouquet near any heat sources, such as televisions or heat vents, as the warmth can speed up the flowers' aging process. - Flowers thrive best in cooler temperatures, so placing them in a room with a moderate to cool climate will help extend their freshness. - Do not place your flowers close to fruits. Fruits release ethylene gas, which accelerates the wilting of flowers. By adhering to these guidelines, you can enjoy the beauty and vibrancy of your flower arrangements from GlossierG for a much longer period.

At GlossierG , we pride ourselves on delivering the highest quality perishable products. Due to the delicate nature of our items, including sensitivity to temperature, moisture, and light, all sales are final. However, if you receive a defective product, we are here to assist you. Claims for defective items must be made within 1 hour of receiving your delivery. To process your claim efficiently, please submit a photo of the defective arrangement via email gift.glossierg@gmail.com with the subject line "Defective Product." This will help us address the issue promptly and ensure your satisfaction.

At My Site 1, we strive to ensure a smooth and timely to door flower delivery process for all our customers. Most items typically require 1-2 days for delivery after placing an order. During the checkout process, you will have the option to select your preferred delivery date. If the recipient is not home at the time of delivery, we will contact you by phone unless you have provided specific instructions otherwise. In cases where contact cannot be made, our delivery team may leave the package in a safe place to ensure you receive your order without unnecessary delays. We are committed to providing a professional and reliable flower delivery service for all your needs.

A wrapped bouquet is a collection of flowers that are arranged and wrapped in decorative paper or fabric. It is a popular choice for gifting as the wrapping adds a touch of elegance and makes it easy to carry and present the flowers.

Our courier will arrive at the recipient’s door and hand-deliver the flowers to the recipient. - If the recipient is not at home, we will leave the flowers at a secure location (porch or lobby) unless you specify otherwise.

- Most arrangements require placing the order at least one day before delivery. - The earlier you place your order, the better, as it helps ensure availability and timely delivery for special occasions.

- We strive to deliver as Close to your preferred window as possible. Please add any time preferences in the order notes, and we will do our best to accommodate them depending on courier availability.

- If the recipient is not at home, our courier will leave the flowers at a secure location (porch or lobby) as allowed by the recipient’s delivery instructions. - If you require a signature or a different delivery option, please specify in the order notes or contact customer support.

Delivery availability depends on your location. Please enter the delivery address during checkout to confirm serviceability.

- Yes. You can include a personalized message at product page to accompany the arrangement.

- A hat box arrangement is a stylish, cylindrical or round box that holds an artfully arranged bouquet. The box serves as a decorative container and base, often finished with a lid, ribbon, and presentation accents.

Gloss Florist Online offers fresh flower hat boxes. We do not use preserved or artificial flowers unless specified in a special edition.

Yes, hat box designs, floral foam is used to hold stems in place and to help with water retention.

With proper care, fresh cut flowers in floral foam typically last about 5–10 days, depending on bloom types and environmental conditions.

- If the foam is designed to retain moisture, avoid overwatering and follow any care instructions included with the arrangement. - Keep the hat box in a cool, shaded area away from direct heat and sunlight. - Do not attempt to lift or reuse the foam unless the product instructions indicate it’s safe to do so.

- Yes. Customization options for colors, blooms, and message cards are often available. Check the product page or contact customer support to tailor the arrangement

- Yes, you can cancel an order if you do so at least 24 hours before the delivery date. - Orders scheduled for next-day delivery cannot be canceled.

- We do not offer returns or refunds for most orders because fresh floral products are perishable and time-sensitive. - If you are not satisfied with the product, you should not accept it at delivery.

- Do not accept the delivery if you believe the product does not meet expectations. - Contact Gloss Florist by Email as soon as possible after delivery (within the first hour is best) to report concerns.

- Email us with your order number, photos of the arrangement, and a description of the issue at the first hour after delivery. - Our support team will review your case and advise on next steps, including potential re-delivery or other accommodations where appropriate.

- If the bouquet arrives damaged, contact us immediately with photos. We will work with the courier and may arrange a replacement .

- If your order is canceled per policy, you may place a new order for a future date. Availability depends on stock and delivery location.

Contact us for order cancelation.